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Privacy Policy – ChachaBet Casino

1. INTRODUCTION

1.1 When you visit or engage with our websites, mobile services, or other digital assets (together, the “Services”), this Privacy Policy (“Policy”) explains how ChachaBet Casino (“ChachaBet,” “we,” “us,” or “our”) collects, saves, and processes personal data. Using our Services constitutes acceptance of the terms set forth in this paper.

1.2 ChachaBet is run by 3-102-897762 LTDA, a Costa Rican firm based in Jaco. Any mention of “you” or “user” refers to anybody using our Services, including registered account holders.

1.3 For legal compliance or operational upgrades, among other reasons, we have the right to change this Policy anytime. Our website always has the most recent version; ongoing use of the Services after modifications suggests your acceptance of the updated Policy.

2. DEFINITIONS

  • Personal Data: Name, email, and any other information that helps us know who you are.
  • Processing: Any activity we perform on personal data (collection, storage, analysis, disclosure, etc.).
  • Controller: The entity (ChachaBet) deciding why and how personal data is used.
  • Services: Any ChachaBet offerings, including websites, mobile apps, and related digital content.
  • Cookies: Small text files saved on your browser to help us remember preferences or track usage patterns.

3. INFORMATION WE COLLECT

3.1 Registration Data

When you create an account or sign up for promotions, we may ask for:

  • Contact Details;
  • Identity Verification;
  • Account Credentials.

3.2 Gameplay & Transaction Data

We automatically store:

  • Transaction Records: Deposits, bets, withdrawals, and associated timestamps.
  • Game Activity: Wins, losses, session durations, bet sizes, or sports wagers placed.
  • Communication History: Live chat logs or emails you exchange with our support.

3.3 Device & Usage Data

When you browse or engage with our website:

  • Browser/Device: IP address, device model, OS version, and unique identifiers.
  • Cookies & Analytics: Tracking information about pages viewed, time spent, referral URLs, etc.

3.4 Third-Party Sources

In some cases, we might obtain personal data from external services that confirm your identity or assist with fraud detection. If you link social media profiles or e-wallet accounts, we may gather basic profile info under their terms.

4. WHERE IS YOUR INFORMATION APPLIED

We handle personal data following relevant data protection legislation. In particular, we employ your data for:

  • Establishing and protecting user accounts, confirming eligibility, and supporting sign-in processes.
  • Often in cooperation with controlled payment partners, payment processing includes managing deposits, withdrawals, and refunds.
  • Responding to questions or settling conflicts by email, live chat, or phone.
  • Examining use to improve website speed, gaming quality, promotions, or site layout.
  • Preventing illegal behaviour, following local gambling laws, and fulfilling anti-money laundering (AML) requirements.

With your consent (where required), we also:

  • Communicate Offers: Notify you about new games, promos, or enhancements you might find interesting.
  • Send Marketing: Deliver newsletters, exclusive deals, or loyalty program updates, which you can opt out of anytime.

5. COOKIES & SIMILAR TECHNOLOGIES

5.1 We use cookies for several reasons, such as:

  • Essential Operations: Keep you logged in or process bets without repeated sign-ins.
  • Analytics: Measure traffic and user behaviors, often via third-party analytics solutions.
  • Preference Storage: Save language settings or game display options.

5.2 You can disable or delete cookies in your browser settings. Note this may reduce the site’s performance or restrict certain features.

5.3 Some elements of our site rely on third-party plugins (e.g., social media “Like” buttons). These external platforms manage their cookies under their separate policies.

6. SHARING YOUR DATA

6.1 We share personal data only in the following contexts:

  1. Service Providers: Technical partners and payment processors contracted under confidentiality to assist in delivering our Services.
  2. Legal Compliance: If regulators or law enforcement validly request user data or in situations where we detect fraud or suspicious transactions.

ChachaBet does not sell personal data to third parties for marketing without explicit consent.

7. CHILDREN & MINORS

7.1 Anyone under 18 (or higher legal age in their region) can’t use ChachaBet gambling services. We take measures to block suspected underage accounts. If we discover usage by a minor, that account is immediately disabled, and any related deposits or bets are voided.

8. DATA RETENTION & SECURITY

8.1 Retention: We keep personal information only until it’s necessary. We may retain it to fulfill business or legal obligations, including recordkeeping for AML or dispute resolution. After these periods, data is securely archived or deleted.

8.2 Security Measures: To stop illegal access, unintentional loss, or tampering, we use encryption techniques, limited access policies, and other technical protections. No internet site is absolutely invulnerable, hence we cannot completely provide defence against hostile efforts.

9. YOUR RIGHTS

9.1 Your legal rights around personal data vary depending on your area.

  1. Access: Request a copy of personal data we hold about you.
  2. Rectification: Correct inaccurate or outdated details.
  3. Erasure: Delete data if there is no legal or contractual requirement to keep it.
  4. Restriction: Limit processing in specific situations (e.g., verifying account ownership).
  5. Portability: Obtain an electronic file of your personal data for your own use or to share with another service.
  6. Objection: Contest certain processing—like marketing—where there is no overriding legal basis for continuing.

Should you wish to use any of these rights, please reach us at [email protected]. We may require proof of identity for security reasons.

10. INTERNATIONAL TRANSFERS

10.1 ChachaBet operates out of Costa Rica (Jaco), hence we might keep or handle personal data outside your own jurisdiction. Whenever we do so, we take actions to guarantee that strong data protection standards are applied, such as employing contractual clauses in line with acknowledged laws.

11. CRIME PREVENTION & FRAUD DETECTION

11.1 Particularly with regard to illegal deposit techniques, collaboration, or money laundering, we investigate questionable behaviour quite carefully. Relevant financial institutions or law enforcement organisations might be notified of suspicious transactions. Pending the inquiry, offending accounts could be closed or blocked.

12. UPDATES & CHANGES

12.1 We revise this Policy from time to time, with the updated version indicated by a new “Effective Date” at the top. Substantial changes are highlighted on our website or through direct communications.

13. REACH OUT

13.1 To get answers to any questions regarding this policy, contact us at:

13.2 Should you feel we have not adequately addressed a data-related problem, you may escalate it to a suitable data protection authority in your jurisdiction, in line with local privacy laws.