Terms and Conditions – ChachaBet Casino

1. INTRODUCTION

1.1 By browsing, visiting, or accessing any part of the ChachaBet website—whether through sub-domains, mobile applications, or related links—and/or by creating an account, you agree to adhere to these Terms and Conditions (the “Terms”).

1.2 If you are unable or unwilling to abide by these Terms, you must cease using the Website immediately.

1.3 ChachaBet may modify these Terms periodically for multiple reasons, including compliance with local regulations or shifting business needs. The current version is found on the Website. Continued use signals your acceptance of any new or revised clauses.

1.4 ChachaBet is operated by 3-102-897762 LTDA, an entity registered under Costa Rican law (Jaco).

2. YOUR ACCOUNT

2.1 Legal Requirements

2.1.1 Your “Account” is created on the Website only after you confirm that you are at least 18 years old (or the minimum legal age in your jurisdiction, if higher). You must also ensure online gambling is lawful within your locale.

2.1.2 People who live in certain areas, like Australia, Curacao, some U.S. territories, and other places, are not allowed to register or use our services. We may further decline or block other locales at our sole discretion.

2.2 Registration of Account

2.2.1 To place bets, play with real money, and make deposits, you must register an account.

2.2.2 During sign-up, you provide a valid email, phone number, username, password, and any other required information. You vow to keep all supplied data accurate and up to date.

2.2.3 You commit to using your actual legal name when creating an account. We reserve the right to verify any submission for authenticity. If a legal name change is necessary (e.g., user error), contact our support team.

2.2.4 The confidentiality of your login credentials is your responsibility. Should unauthorized parties gain entry, ChachaBet is not liable for losses or misuse caused by user negligence. We will never request your password directly.

2.2.5 Employees, ex-employees, or affiliated persons (including family members) of the Company or partner agencies cannot create personal accounts or access promotional deals. Violations result in permanent closure and seizure of winnings.

2.2.6 Selling or transferring accounts (or intangible rights within them) is strictly disallowed. This prohibition includes, but is not limited to, attempts to trade or pledge deposit balances, bet rights, or claims in a fiduciary capacity.

2.3 Account Issues

2.3.1 If you forget your password, suspect someone else has your login details, or notice suspicious behavior (e.g., collusion or hacking), notify us promptly.

2.3.2 We may deem any bet or transaction partially or wholly void if we believe:

The account owner (or associated persons) can manipulate or predetermine results.
The account user is circumventing site rules.
Criminal or illegal acts affect the wager’s outcome.
Odds or event timing changed drastically due to a public statement.
Technical failures let bets be placed that ordinarily would have been rejected.
Any other mistake or technical glitch induced a spurious wager.

2.3.3 If your account is closed or suspended, we reserve the right to shut any subsequent accounts linked to the same details (e.g., same device, IP, or financial method) and void transactions or bets.

2.3.4 We offer an optional two-factor authentication (2FA) feature to enhance account security. It is up to you to deploy 2FA and safeguard your login data.

2.4 Your Declarations

By registering, you confirm:

2.4.1 You are at least 18 or over your jurisdiction’s legal gambling age.
2.4.2 You use the site personally for amusement, not for commercial or illicit financial ventures.
2.4.3 Participation is solely on your own behalf, not as a front for anyone else.
2.4.4 You do not live in any territory we explicitly prohibit.
2.4.5 All personal data you submit is factual and promptly updated if it changes.
2.4.6 You handle any tax responsibilities for possible winnings in compliance with local laws.
2.4.7 Deposited funds come from lawful, non-criminal sources.
2.4.8 You understand that gambling outcomes can lead to monetary loss.
2.4.9 You will not engage in cheating, tampering, or usage of illicit software or hardware.
2.4.10 You will deposit or withdraw solely from accounts or cards personally owned and valid.
2.4.11 The software remains under the rightful ownership of ChachaBet or third-party licensors.
2.4.12 You will refrain from offensive or vulgar conduct toward other participants or staff.

3. MULTIPLE ACCOUNTS

3.1 Only one account is allowed per person.
3.2 Any shared household or IP must alert us in advance if multiple users exist.
3.3 Duplicated accounts can be blocked or closed. Any deposits, bonuses, or winnings from these clones may be annulled, and leftover funds confiscated.

4. PAYOUTS

4.1 Once a game’s result is confirmed, your winnings appear in your account as a playable or withdrawable balance.
4.2 If a staff or system error credits your account with funds not belonging to you, we will remove the incorrect sum. If you have already withdrawn it, you owe us that amount. Please report accidental overcrediting at once.
4.3 ChachaBet reserves the right to run additional verifications (e.g., identity checks) for any withdrawal and can withhold payments pending these reviews to comply with AML rules.

5. DEPOSITS AND BETS

5.1 You must deposit money into your account to play real-money games or place bets. Various deposit methods may be used, such as credit cards, bank transfers, or e-wallets (availability may differ by region).

5.2 We process funds in multiple currencies. Deposits in unsupported currencies may be exchanged automatically, incurring third-party fees beyond our control.

5.3 We may perform extra KYC checks at any point. Accounts lacking the requested verification documents can be suspended or closed.

5.4 We do not extend credit services.
5.5 By depositing, you attest the transaction is authorized and you will not dispute or reverse it to dodge lawful obligations.
5.6 To mitigate money laundering, each deposit must be wagered at least once. If wagering requirements apply (like for promotional bonuses), you must meet them before requesting a withdrawal.
5.7 Deposits from third parties are forbidden. If discovered, we can confiscate such funds and revert them to the rightful owner.
5.8 Newly registered users are limited to €500 per slot bet until reaching VIP status. This VIP level is acquired either by depositing €250+ in one transaction or by accumulating at least €3000 in monthly deposits. VIP players can place slot bets up to €2500. If a VIP user’s monthly deposit falls below €500 or monthly total bets drop under €5000, VIP status is revoked and the slot wager limit resets to €500.

6. WITHDRAWALS

6.1 For a first-time withdrawal, supply KYC documentation (ID copies, partially masked credit card images, bank statements, etc.). Additional checks may be requested depending on the transaction.

6.2 We may alter maximum per-transaction withdrawal amounts without prior notice.
6.3 Withdrawal requests are only processed once wagering criteria are fulfilled.
6.4 Funds tied to an aborted game or flagged as “Bonus” are ineligible for direct withdrawal.
6.5 If your total wagers are less than the deposit sum, we reserve the right to decline withdrawal.
6.6 Standard withdrawals process within two (2) banking days, though some channels or holiday periods can extend this timeline.
6.7 You cannot withdraw more than your account balance.
6.8 Withdrawals are typically returned via the same method used for deposit.
6.9 If you or we cancel a withdrawal while it is pending, the sum returns to your account balance, and we assume no liability for potential subsequent losses.
6.10 Our product usage is immediate. We cannot refund or return funds lost through normal play.
6.11 Daily withdrawal caps default to €10,000, and monthly caps to €50,000, unless special arrangements are made.
6.12 We may demand further identity proof to confirm rightful ownership, occasionally including phone or face verification.
6.13 You can only have one unprocessed withdrawal per payment method in a 24-hour span.
6.14 If you win over €50,000, we can pay it out in monthly installments of up to €50,000 each. Progressive jackpots will be paid entirely.
6.15 Daily net winnings cannot exceed €100,000 per user. The 24-hour day is determined by GMT from 00:00 to 23:59.

7. ACCOUNT CLOSURE

7.1 You can close your account any time by contacting support after clearing open wagers and settling balances. If problem gambling prompts closure, inform us explicitly.
7.2 We decide on the appropriate repayment method for any remaining funds.
7.3 We can also shut your account at will, repaying your “Available to withdrawal” balance minus relevant fees.
7.4 If you have bonuses unused for over a month, we may cancel or remove them.
7.5 We reserve the right to reject withdrawals in suspected fraud cases, freezing the account.
7.6 Accounts deemed “bonus abusers” or “hunters” lose all gained bonuses and winnings, and we may close them permanently.

8. PERSONAL INFORMATION

8.1 We comply with applicable data protection statutes. All details you provide us are managed per our Privacy Policy. We store and protect this data responsibly.

9. CRASHED & ABORTED GAMES

9.1 Criminal Activity
If we suspect money laundering or other illegal acts, we can close offending accounts and notify appropriate authorities. Deposits, wagers, and resulting winnings are forfeit.

9.2 Collusion & Cheating
If users exchange inside info or otherwise cheat, we can deactivate these accounts and seize deposits or any wins. Automated and manual checks detect such irregularities.

9.3 Fraudulent Activity
Using VPNs to mask location, placing bets on behalf of someone else, or any other dishonest scheme leads to immediate account block and forfeit of funds. We may also report the wrongdoing to external enforcement bodies.

10. LIVE CHAT

10.1 We maintain a live chat platform for social or support-related conversations. We record all messages and moderate them as necessary.

10.2 You must not post obscene, hateful, or profane content.
10.3 Avoid insulting staff, players, or the Website.
10.4 Do not advertise or link to other gambling sites.
10.5 Refrain from making false, malicious claims about ChachaBet or third-party sites.
10.6 Collusion or shady dealings in chat rooms are subject to authority reporting.
10.7 Serious breaches can lead us to remove chat access or terminate your account, refunding any legitimate balance minus unsettled obligations.

11. LIABILITY

11.1 We accept no liability for disruptions, lags, or site downtimes outside our immediate control. Refunds are at our discretion.

11.2 We disclaim responsibility for indirect damages from usage or misuse of the Website (e.g., data loss, communication failures, or content errors).

11.3 A system failure that invalidates a game makes all bets in that session null.

11.4 If gameplay starts but is aborted by system issues, you are refunded or credited for your stake and any existing credit.

12. DUTIES

12.1 We may assign or transfer our obligations under these Terms. You shall not assign rights or obligations without our written permission.

13. COMPLAINTS

13.1 If you have concerns, email us at [email protected].
13.2 We strive to promptly resolve reported issues.
13.3 If you dispute a specific transaction, provide relevant details. Our verdict is conclusive.

14. AGREEMENT & ADMISSIBILITY

14.1 These Terms, together with our Privacy and Cookie Policies plus any posted guidelines, represent the complete agreement between you and ChachaBet. They replace all prior proposals or statements.

14.2 Printed or electronic versions of these Terms hold equal legal weight as tangible records in dispute proceedings.

14.3 If any section of these Terms is deemed invalid by a court, the rest remains fully enforceable.

14.4 If multiple language editions conflict, the English text on our Website supersedes all others.

14.5 These Terms are governed by the laws of our operational jurisdiction, with any disputes subject to that region’s courts and arbitration rules.

15. COPYRIGHT

15.1 ChachaBet and its logos are trademarked. Unauthorized use may prompt legal repercussions.

15.2 The domain https://chacha.bet/ is exclusively ours. Unapproved usage on external sites is disallowed.

15.3 3-102-897762 LTDA owns or licenses the technologies, software, and business systems behind our Website.

15.4 Page layouts, text, code, and links on chacha.bet remain our property. Reproducing them wholly or partially without our written consent is forbidden.

15.5 Linking to the Website’s pages from external domains requires prior consent from 3-102-897762 LTDA.

15.6 You must not deploy automated devices to scrape or monitor our pages or content.

15.7 Breaches of these intellectual property rules may lead to prosecution or other legal action.

16. PROMOTIONS: TERMS & CONDITIONS

16.1 Each individual promotion features distinct terms in addition to these overarching Terms.

16.2 By opting into a promotion, you acknowledge and accept both the general Terms and the specific “Promotional Terms.”

16.3 If a promotion lacks explicit terms, these Terms serve by default.

16.4 If a portion of any promotion’s rules is invalid, the remaining instructions remain effective.

16.5 Entry in any promotion implies full consent to the conditions described, with ChachaBet’s decisions final.

16.6 We can suspend or terminate active promotions without prior notice.

16.7 We may withhold or retract credits, bonuses, coupons, or prizes from any promotional offering at our sole discretion.

16.8 We may notify users about new promotions or updates via email, SMS, in-site chat, browser notifications, or other channels.

16.9 We disclaim liability for misinformation caused by user hardware or unintentional human/tech errors.

16.10 Bonuses and Bonus Money

16.10.1 We frequently credit bonus offers, including free spins, extra deposit money, free bets, or promotional funds. Typically, each one has wagering conditions.

16.10.2 Bonus Rules:

16.10.2.1 Bonuses go to a “bonus balance.”
16.10.2.2 Upon meeting wagering goals, the credited sum moves to your withdrawable balance.
16.10.2.3 Users abusing bonuses risk losing them, plus any related winnings, and having their accounts frozen.
16.10.2.4 Excessive coverage in Roulette (e.g., Red + Black) invalidates all bonus outcomes.
16.10.2.5 Exploiting built-up features in slot games and returning after zeroing out wagering is disallowed.
16.10.2.6 Bonus-derived funds remain locked until wagering is done.
16.10.2.7 Malfunctions cancel plays and associated wins up to the last deposit.
16.10.2.8 Familiarize yourself with relevant bonus policies.
16.10.2.9 Bonuses typically expire within 30 days if not otherwise stated.
16.10.2.10 Standard wagering is 30× for casino and 15× for sportsbook, but consult promotional details for variations.
16.10.2.11 Certain game types (e.g., blackjack, roulette) may only partially count toward wagering.

16.11 Wagering Requirements

16.11.1 Once a bonus is active, it appears in your bonus balance until all wagering steps are completed.
16.11.2 Wagering multipliers specify how many times you must bet the bonus sum.
16.11.3 If your balance falls below €0.10, the bonus is void.
16.11.4 You can’t withdraw bonus-related funds until you finish wagering.
16.11.5 You may request an early withdrawal, but forfeit the bonus money if you do so.
16.11.6 You can voluntarily surrender bonuses by requesting so from customer support.

16.12 Free Spins

Free spins let you gamble on specific slots without paying real money upfront. Winnings from these spins usually convert into bonus cash that you must wager before withdrawal.

17. SPORTS BETTING RULES

17.1 ChachaBet takes wagers on sports events featured on the site, subject to each sport’s individual guidelines.

17.2 You cannot place bets exceeding your account funds.

17.3 Confirm each bet carefully before finalizing; no changes are possible afterward.

17.4 ChachaBet may void or cancel wagers (fully or partially) if there is a valid reason (e.g., technical glitch, misquoted odds, participants with insider knowledge, etc.). This can happen before or after the event start time.

17.5 If an event’s venue changes, we may annul all bets for that match.

17.6 If fundamental changes occur (e.g., match duration or structure is altered), we can cancel bets accordingly.

17.7 Winnings are credited upon final confirmation of match results.

17.8 We typically settle bets based on the standard duration of the event, plus any official extra time if so stated. Postponed or abandoned events can remain open for 48 hours, but we may choose to void and refund stakes at our discretion.

17.9 Section 17.9 clarifies specialized bet types (e.g., first goalscorer, head-to-head predictions, corners, intervals, card points).

17.10 Bets arranged or placed by bookmakers, betting syndicates, or persons directly involved in the event are disallowed. We disclaim knowledge if a user belongs to such a group but reserve the right to act once discovered.

17.11 Live scoreboard info on ChachaBet is purely informative, not an official settlement basis.

18. GAMBLING RESPONSIBLY

ChachaBet, operated by 3-102-897762 LTDA, actively endorses Responsible Gambling. We caution you to set personal limits, avoid risky or erratic chasing of losses, and keep gaming purely for entertainment. If you suspect gambling dependency or require self-exclusion, contact us at [email protected].

19. OTHER TERMS

19.1 We provide multiple language versions of these Terms. If any translation conflicts, the English version on our site prevails.